A Strategic Operations Excellence professional with over twenty (20) years of experience with excellent and in-depth leadership/ management exposure for 16 years at Financial Services Sector. Thomas is an expert in Project Management and institutional transformational programmes and projects for various organizations in Kenya and across other countries (Uganda, Tanzania, Zambia, Zimbabwe, Botswana, South Africa, Cameroon, Ghana, Nigeria, Cote D’Ivoire, Sierra Leone and Gambia). Excellent expertise in delivery of exceptional customer experience, management of high performance project teams and leveraging on technology and innovation to drive competitive operations.